Technical Service

Despite the high quality of our Neuland products, you may have questions or problems to which you need the fastest possible solutions. We have therefore installed a hot line that connects you to a members of our highly qualified staff who can assist you in finding and answer to you needs. Simply contact us on:

TEL & FAX(++506)229 56 09
e-mail: mcarnap@neuland-alca.com

Delibery

Our products are shipped to our customers by different means. We decide on an individual basis or according to your wishes whether the goods are sent by carrier, express delivery, sea or air carrier. If you have any questions regarding the delivery system or would like more information concerning shipping possibilities, please contact:

TEL & FAX (++506)229 56 09
e-mail: amcascante@neuland-alca.com

Business conditions

Rebates for quantity

On our prices according to our pricelist we grant our customers the following rebates:

for order-consignments over US$1 000 - Fob Hamburg/Bremen or German Airport
for order-consignments over US$5 000 - 2% quantity rebate
for order-consignments over US$10 000 - 4% quantity rebate
for order-consignments over US$20 000 - 5% quantity rebate
for order-consignments over US$30 000 - 6% quantity rebate for order-consignments from national and international development organizations and institutions 10% global rebate, or according to special agreements with the organization. Please get in contact.

Order

Sale, delivery, and additional legal transactions proceed according to the following conditions. Contrary purchasing for additional general claims on behalf of the buyer do not apply, even in particular instances where we fail to contradict. All further agreements, as well as changes to our delivery and payment stipulations apply only upon written confirmation on our behalf.
Delivery agreements are binding for the purchaser. Delivery offers are considered inclusive to all agreements during the first six weeks following acceptance of the contract, after which there exists no relationship. Explicit errors in agreements may e rectified before acceptance of the contract. Oral or written agreements are valid only when written confirmation is provided by us within two weeks of contract acceptance.

Packaging

In order to provide the best possible handling during transport, we reserve the right to determine by which means products should be packaged. Should damages be incurred during shipping, the following steps must be taken:
The packaging must be immediately inspected upon arrival. Visible damages must be immediately and clearly marked on the shipping receipt. Invisible damages must be reported to us within 4 days of arrival. Damaged goods can not be returned to us without previous agreement.

Changes in Construction, Color and Dyes

Minor deviations in measurements in shape and color as well as dyes are allowed and do not constitute grounds for complaint. We deliver surface color shades according to the current color chart, when the contract is agreed. We reserve the right to include an additional charge for the shipping of color shade samples that do not appear in this catalogue. The purchaser is warned that fading of the original colors is possible during transport. We reserve the right to carry out improvements resulting from technical advances.

Delivery time

Delivery time will be calculated from the day of contract confirmation up to the dispatch of the goods from the factory. The delivery times given in the contract confirmation will be adhered to if possible, but they are not binding. Compensation claims, without causing delays of delivery deadlines for the purchaser con not be persecuted.
Further, the failure to meet delivery deadlines set by the purchaser does not give the purchaser the right to cancel the contract without notice and appropriate grace period.
In case of strikes, lock-outs, disruption of business, natural disasters and other hindrances over which we have no control, we reserve the right to cancel all or part o the order and retain immunity >from damage claims on behalf of the purchaser. With respect to phone orders, the purchaser is required to formally confirm the contract within 14 days. Delivery orders must be placed at least 6 weeks before the desired delivery date.

Complaints

Complaints about noticeable defects can only be considered when we receive them in writing within one week of arrival of the goods. Any damages incurred during packaging must be handled as described in section 2. We reserve the right, if a complaint is deemed just, to either provide a replacement delivery or put the goods back into order. The return of queried goods without written approval is not permitted.

Conditions of proprietorship

The goods remain our property until such a time as the purchaser has fulfilled all requirements of the business contract; in particular the payment of the open account balance, which may derive >from the quarterly close, or the payment by bill of exchange or cheque. Proprietorship of purchased goods is only granted due to business interaction as these consignments do not contain the legacy nor the right to be submitted as an asset nor are they granted to be submitted as a pledge. If the goods are declared as purchasable and hitherto set out for sale or submitted to a third party these goods revert to our sole property in advance and the deriving requests and demands as well as legacies are retrieved from the purchaser.

The supplier can declare his abdication if in spite of reminders the amount has not been paid within 10 days according to the deadline. In case of the proprietorship for these goods. If these goods are mixed with other items the purchaser agrees in advance to submit his sole/partner proprietorship to us and bears risk and responsibility as well as professional care of these items. The purchaser is obliged to immediately claim seizures to the supplier form goods that remain under proprietorship. The purchaser bears all costs of an intervention and must present it on demand of the supplier. The extended and prolonged proprietorship towards the debtor, on behalf of our customers, 120 % of the full amount of invoice are directed to us and are to be balanced by the customer.

Place of performance

Place of performance for commercial business transactions is Eichenzell. As far as commercial business transactions are concerned, the district court in Fulda is ultimately responsible for determining the worth of claims arising from disagreements in the business relationship, as well as those concerning bills of exchange and checks.

General

Should one o these conditions prove to untenable, the remaining stipulations continue to be valid in their entirety. The untenable condition remains binding in its form, as the legal provisions provide, and as effectiveness demands.